Refund Policy

At UAE Central Store, we strive to provide our customers with a seamless shopping experience. As part of our commitment to customer satisfaction, we have implemented a clear and transparent refund policy. This policy outlines the guidelines and procedures for requesting a refund for your purchase.

Eligibility for Refunds

In order to be eligible for a refund, the following conditions must be met:

  1. The item must be returned within 30 days of the original purchase date.
  2. The item must be unused, in its original packaging, and in the same condition as when it was received.
  3. A valid proof of purchase, such as a receipt or order confirmation, must be provided.

Refund Process

If you meet the eligibility criteria, you can initiate the refund process by contacting our customer service team. They will guide you through the necessary steps and provide you with a return authorization number.

Once you have obtained the return authorization number, you can proceed with shipping the item back to us. Please ensure that the item is securely packaged to prevent any damage during transit.

Upon receiving the returned item, our team will inspect it to ensure that it meets the eligibility criteria. If everything is in order, we will process your refund within 7 business days.

Refund Options

Depending on the original method of payment, your refund will be issued in one of the following ways:

  1. If you paid by credit card, the refund will be credited back to the same card used for the purchase.
  2. If you paid by cash on delivery, the refund will be provided in the form of store credit or a gift card.

Exceptions

There are certain items that are not eligible for refunds. These include:

  • Perishable goods, such as food or flowers
  • Personalized or customized items
  • Intimate or sanitary goods, such as underwear or swimwear
  • Gift cards

Please note that this is not an exhaustive list. For more information on specific products or categories, please refer to our product listings or contact our customer service team.

Conclusion

Our refund policy is designed to protect the interests of both our customers and our business. By adhering to these guidelines, we can ensure a fair and efficient refund process. If you have any further questions or concerns, please do not hesitate to reach out to our customer service team. We are here to assist you and provide the best possible shopping experience.